From outdated manuals to a modern, easy-to-use portal

Logitrans A/S, a global manufacturer of material-handling equipment, runs a complex international operation - with production in Denmark and China, a U.S. sales office, and distribution in 55 countries. To stay efficient, Logitrans relies on IBM i and Infor M3. But when it came to product documentation and service access, old systems were holding them back.

The Challenge: Too Many Questions, Too Few Answers

Many of Logitrans’ trucks and lifts remain in use for decades. But with service manuals dating back to the 1980s, support staff and customers often struggled to find the right information quickly. Service teams had to dig through archives, and spare part orders involved too much back-and-forth.

The Solution: A Smarter Portal for Service and Sales

Together with System & Method, Logitrans launched a Service Portal powered by the Sitemule Platform. Now, with just a serial number or QR code scan, users can instantly access everything they need - manuals, service videos, inspection documents, and more.

Key features used every day:

• QR or serial number lookup to identify exact product specs

• Interactive spare parts drawings to quickly find and order items

• Multilingual documents - available in up to 16 languages

• Future-ready ecommerce with a shopping basket in the works

“The next version will include a basket for ordering selected spare parts - that’s what we call convenient e-commerce,”

says CDIO Anders Grønbech.

A Central Portal for Everything

To give employees, partners, and resellers easy access to business information, Logitrans also built My.Logitrans.com using the Sitemule Portal module. It connects to their ERP (Infor M3 on IBM i) and becomes a single place to handle everything from sales quotes to claim handling.

What users can do:

• View customer-specific sales data and delivery info

• Track orders and get lead times

• Access internal updates, archived documents, and marketing materials

• Log in once with Single Sign-On (SSO) for full access to connected systems

The portal even integrates directly with Canto for image and file access - keeping product visuals and marketing resources just one click away.

Result: Fewer Questions, Faster Service, Happier Customers

By digitizing its service tools and consolidating business information into one portal, Logitrans has made life easier for its customers, partners, and employees. Information is accessible, secure, and always up to date - without needing to call support or wait for internal responses.

From service technicians in the field to resellers placing orders, users now get the answers they need, when they need them.