Our support team assists with technical questions and product-related issues through phone, email, and remote assistance when required. 

We help customers understand functionality, resolve product-related errors, troubleshoot unexpected behavior, and maintain the software's reliable operation.

We manage the annual release update of the Sitemule Platform and installed Sitemule modules. Following the update, we review relevant settings, make necessary adjustments, and explain important changes, improvements, and new functionality. 

This helps ensure your environment stays up to date and your team can take advantage of the latest product capabilities. 

Typically 2 - 4 hours. Included in all packages 

Our team installs and configures the software and verifies that the relevant modules and functionality are operating correctly. 

The objective is to provide a well-configured environment from the beginning and help your users get the best possible experience from the software. 

Typically 2 - 4 hours. Included in all packages

Before installation, we review your IBM i environment to identify technical considerations, dependencies, or issues that should be addressed before deploying the software.

This helps create a smoother installation process and reduces the risk of unexpected challenges.

Typically 1 - 2 hours. Included in all packages

Our products are continuously maintained and improved. We identify and resolve issues based on customer incidents, internal testing, installations, software updates, and operational experience across our customer base. 

This continuous feedback loop helps improve product quality and reliability for all customers.

Our support team assists with technical questions and product-related issues through phone, email, and remote assistance when required. 

We help customers understand functionality, resolve product-related errors, troubleshoot unexpected behavior, and maintain the software's reliable operation.

We manage the annual release update of the Sitemule Platform and installed Sitemule modules. Following the update, we review relevant settings, make necessary adjustments, and explain important changes, improvements, and new functionality. 

This helps ensure your environment stays up to date and your team can take advantage of the latest product capabilities. 

Typically 2 - 4 hours. Included in all packages 

Our team installs and configures the software and verifies that the relevant modules and functionality are operating correctly. 

The objective is to provide a well-configured environment from the beginning and help your users get the best possible experience from the software. 

Typically 2 - 4 hours. Included in all packages

Before installation, we review your IBM i environment to identify technical considerations, dependencies, or issues that should be addressed before deploying the software.

This helps create a smoother installation process and reduces the risk of unexpected challenges.

Typically 1 - 2 hours. Included in all packages

Our products are continuously maintained and improved. We identify and resolve issues based on customer incidents, internal testing, installations, software updates, and operational experience across our customer base. 

This continuous feedback loop helps improve product quality and reliability for all customers.

Our annual Security Review and Health Check helps ensure that your Sitemule environment remains secure, well configured, and operationally healthy. The review is particularly valuable for environments where external systems, business partners, or third parties access IBM i resources through Sitemule. 

We review relevant security and configuration considerations and identify areas where improvements may be beneficial. 

Typically 2 - 4 hours. Included in Business & Corporate

Quarterly status meetings provide a regular opportunity to review how the Sitemule Platform is performing and being used. 

Together, we review recent incidents, discuss opportunities to improve software use, understand changing business requirements, and gather feedback and ideas for future development.

Typically 1 - 2 hours. Included in Business & Corporate

Some questions go beyond standard product support. This service provides your organization with access to experienced Sitemule specialists and technical professionals for more complex questions, architectural discussions, troubleshooting, integrations, and other requirements outside the scope of standard support.

Corporate customers receive an annual retainer for technical expert and professional services. The included hours can be used flexibly based on your organization's priorities, including technical consulting, architecture reviews, troubleshooting, integrations, configuration, development guidance, or other professional services. 

Unused hours can be carried forward, up to a maximum balance of 40 hours.

The Yearly Development Review gives your development team direct access to one of our senior developers. Together, we review architecture, development approaches, integration methods, and relevant best practices. 

The goal is to help your team develop and integrate solutions effectively while making the best possible use of the Sitemule Platform. 

Typically 2 - 4 hours. Included in Corporate